Shipping Policy
At Shop Decisions, we currently ship orders to addresses within the United States only.
This Shipping Policy explains our shipping costs, order processing times, estimated delivery timeframes, tracking information, and other important details related to the delivery of your order.
Shipping Cost
We offer FREE standard shipping on all eligible orders shipped within the United States.
There is no minimum purchase requirement to qualify for free shipping.
Order Cutoff Time
Our daily order cutoff time is 11:00 PM Eastern Time (ET).
Orders placed before the cutoff time on a business day may begin processing that same business day. Orders placed after 11:00 PM ET, or on weekends or U.S. public holidays, will begin processing on the next business day.
Order Processing Time
Orders are typically prepared and processed for shipment within 7 – 10 business days.
Our order processing schedule runs from Monday through Friday, excluding U.S. public holidays.
Processing time may include order verification, preparation, packaging, and transfer to the shipping carrier.
Estimated Transit Time
Once your order has been shipped, estimated transit time is approximately 7 – 10 business days.
Transit times are based on carrier estimates and may vary depending on the delivery destination, carrier operations, weather conditions, holidays, and other circumstances.
Estimated Total Delivery Time
The estimated total delivery timeframe for most orders is:
14 – 20 business days
This estimate includes:
- Order processing: 7 – 10 business days
- Shipping transit: 7 – 10 business days
Business days are Monday through Friday and do not include weekends or U.S. public holidays.
Please note that estimated delivery times are provided for general guidance and are not guaranteed delivery dates.
Shipping Delays
Although we work to have orders processed and delivered within the estimated timeframe, delays may occasionally occur.
Possible causes of delays may include:
- Carrier service disruptions
- Severe weather conditions
- Holiday shipping volume
- Incorrect or incomplete delivery information
- Delivery restrictions in certain areas
- Events or circumstances outside our reasonable control
Once a package has been transferred to the shipping carrier, actual delivery timing may depend on the carrier’s operations.
Shipping Address Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please review your shipping information carefully, including:
- Recipient name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
If you discover an error in your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist before the order ships, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Order Tracking
When tracking information is available, it will be included in the shipping confirmation sent after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
Tracking information and delivery scans are provided and updated by the shipping carrier.
Lost or Delivery-Related Issues
If your tracking information shows an unexpected delay or you believe there may be a problem with your delivery, please contact our customer support team.
When contacting us about an order, please provide your order number and the email address used at checkout so we can locate your order more efficiently.
Returns and Refunds
For information regarding eligible returns, refund requests, and related conditions, please review our Return & Refund Policy.
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Shop Decisions
1114 S Delano Ct
Chicago, IL 60607
United States
Email: [email protected]
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)