Return And Refund Policy

At Shop Decisions, we want customers to feel confident when placing an order. This Return & Refund Policy explains the conditions, process, and timeframe for returning eligible products purchased through our store and shipped within the United States.

All qualifying orders are shipped with free shipping, and eligible returns are also provided with a prepaid return label.

1. Return Period

You may request a return within 365 days from the date your order is delivered.

We accept returns for both defective and non-defective items, including situations where you change your mind, provided the product meets the return conditions described below.

2. Return Conditions

To qualify for a return, the product must generally be in new and unused condition.

Returned items should:

  • Be unused and unworn
  • Be unwashed
  • Not have been altered or modified
  • Be free from stains, odors, or customer-caused damage
  • Be returned in their original condition
  • Include original tags and packaging when applicable

Products that arrive damaged, defective, or different from the item ordered may also be returned within the applicable return period.

3. Starting a Return

To request a return, please contact our customer support team at:

[email protected]

When submitting your request, please include:

  • Your order number
  • The email address used to place the order
  • The reason for the return

If the product arrived damaged, defective, or incorrect, please also provide clear photos showing the issue so our team can review the request efficiently.

Once your return request has been reviewed and approved, we will provide a prepaid return shipping label by email.

The label can be downloaded and printed at no additional cost.

4. Returning Your Item

Returns are accepted by mail only.

After receiving your approved return label:

  1. Pack the product securely to help prevent damage during transit.
  2. Include all applicable original packaging, tags, and accessories.
  3. Attach the prepaid return label to the package.
  4. Drop the package off with the carrier indicated on the return label.

Please use the return label provided by Shop Decisions so we can properly identify and process your return.

5. Return Shipping Costs

For approved returns, return shipping is free when you use the prepaid shipping label provided by Shop Decisions.

Customers should not send a return using a different shipping method unless instructed by our customer support team.

6. Restocking Fees

Shop Decisions does not charge restocking fees for eligible returns.

7. Return Inspection

Once your returned item is received, our team will inspect it to confirm that it meets the conditions stated in this policy.

Items that show signs of use, washing, alteration, customer-caused damage, or other conditions that make them ineligible may not qualify for a refund.

If there is an issue with your returned item, our customer support team may contact you for additional information.

8. Refund Processing

After an eligible return has been received and approved, we will process the refund within 7 days.

Refunds will be issued to the original payment method used for the purchase.

After we issue the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

These processing times are controlled by the payment provider and may vary.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs of the product and any relevant packaging.

Our team will review the issue and provide return instructions when appropriate.

10. Exchanges

Shop Decisions does not currently offer direct exchanges.

If you need a different size, color, or product, please return the original eligible item for a refund and place a new order for the item you prefer.

This helps us process returns and replacement purchases more efficiently.

11. Non-Returnable Items

Items that do not meet the return conditions described in this policy may not be accepted.

This may include products that:

  • Have been worn or used
  • Have been washed
  • Have been altered
  • Are damaged because of customer use or handling
  • Are missing required tags, packaging, or included components where applicable

If you are unsure whether an item is eligible for return, please contact us before sending it back.

12. Contact Us

If you have questions about a return, refund, or an existing request, please contact:

Shop Decisions
1114 S Delano Ct
Chicago, IL 60607
United States

Email: [email protected]

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

Saturday – Sunday: Closed

For faster assistance, please include your order number and the email address used when placing the order.

13. Changes to This Policy

Shop Decisions may update this Return & Refund Policy from time to time to reflect changes to our procedures or applicable requirements.

Any revised version will be published on this page and will become effective when posted unless otherwise stated.