Contact Us
We’re here to help.
If you have questions about a product, an existing order, shipping, returns, refunds, or any other store-related matter, please contact the Shop Decisions customer support team using the information below.
Contact Information
Shop Decisions
1114 S Delano Ct
Chicago, IL 60607
United States
Email: [email protected]
Customer Support Hours
Our customer support team is available during the following hours:
Monday – Friday:
9:00 AM – 5:00 PM Eastern Time (ET)
We are closed on Saturdays and Sundays. Support availability may also be limited on U.S. public holidays.
Order Assistance
If you are contacting us about an existing order, please include:
- Your order number
- The email address used during checkout
- A brief description of your question or issue
Providing this information helps our support team locate your order more quickly and provide a more efficient response.
If your inquiry relates to a damaged, defective, or incorrect item, you may also include clear photographs showing the issue.
Product and Store Questions
You may contact us for assistance with questions about:
- Product information
- Sizing
- Order status
- Shipping and delivery
- Tracking information
- Returns
- Refunds
- Store policies
- Other general inquiries
We recommend reviewing the information available on our website before contacting support, as many common questions may already be addressed in our store policies.
Email Support
For customer service inquiries, please email:
To help us assist you efficiently, please use the same email address associated with your order whenever possible.
Response Times
We aim to respond to customer inquiries as promptly as reasonably possible during our regular support hours.
Response times may vary depending on inquiry volume, weekends, public holidays, and the nature of your request.
Messages received outside regular support hours will generally be reviewed during the next available business period.
Our Commitment to Customer Support
At Shop Decisions, we aim to provide clear and helpful assistance throughout your shopping experience.
Whether you have a question before placing an order or need assistance after your purchase, our customer support team is available to help with store-related inquiries.